Tag: refund

British Airways accused of snubbing refund request

Image copyright Lesley Anderson Image caption British Airways told Lesley Anderson she had accepted vouchers even after she submitted this screenshot of its website A British Airways passenger was refused a refund for a cancelled flight even after she sent screenshots of the airline’s website showing the option of a voucher was not mentioned. Lesley Anderson says a voucher was… Read more →

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Coronavirus: Can I get a holiday refund and what are my travel rights?

Image copyright Getty Images Coronavirus has meant most people have been forced to abandon or hastily rearrange holiday plans for 2020, whether in the UK or abroad. For the time being the Foreign Office has advised against all non-essential travel, and some restrictions remain in place within the UK. There are signs that people may manage a getaway, but options… Read more →

Coronavirus: Holiday firm reverses no refund policy

Image copyright Getty Images Regulators have had their first major victory in getting holiday lettings firms to offer refunds for holidays cancelled because of coronavirus. The Competition and Markets Authority (CMA) said Vacation Rentals, which operates sites including Hoseasons and Cottages.com, had changed its policy. The CMA said a “significant proportion” of its holiday lettings complaints were about Vacation Rentals.… Read more →

Coronavirus: Airlines warned over passenger refund rights

Image copyright Getty Images The aviation watchdog has warned airlines that they are legally required to provide refunds to customers who had their flights cancelled because of the coronavirus. By law, plane operators must refund customers within seven days if their flight is cancelled. But with fewer than 10% of UK flights taking off, airlines are struggling to deal with… Read more →